7 publishers · first seen Tue, 10 Nov 2026 19:30 UTC · updated Thu, 12 Nov 2026 15:37 UTC
United Airlines has announced it will restrict AI agents from booking flights through its website, third-party travel agencies and flight aggregators, citing security risks and potential violations of federal rules. The airline joins JPMorgan Chase and Amazon in blocking agents from using their products to avoid security and privacy issues. United Airlines CEO Scott Kirby has expressed reluctance to create another middleman in the booking process. Southwest Airlines, on the other hand, has created a plugin for users to book flights with AI agents. Despite the growing use of AI agents for various tasks, Uber reported that AI agents were responsible for only a small fraction of its bookings during the week of Halloween, suggesting that agentic commerce may not be as widespread as anticipated.
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