4 publishers · first seen Thu, 05 Nov 2026 13:43 UTC · updated Fri, 06 Nov 2026 08:19 UTC
A recent report reveals that the UK hospitality industry could be losing up to £491.8 million annually due to inadequate toilet facilities. The study, commissioned by Essity, found that 69% of venues do not meet consumer standards, leading to decreased spending, negative reviews, and lost business. Improved facilities could generate an additional £98 million for restaurants, £63.5 million for hotels, and £61.8 million for pubs. The research highlights the importance of inclusive hygiene, with 86% of consumers considering it crucial for their overall venue experience. James Cartwright from Essity emphasizes that better hygiene practices can lead to increased customer time, spending, repeat visits, and positive reviews, ultimately boosting profits.
The report, based on surveys of 5,010 consumers and 1,000 venue managers, indicates that clean and well-stocked toilets encourage customers to spend £4.50 more per visit. Poor facilities result in 68% of consumers avoiding venue washrooms, with cleanliness being the primary concern (79%). Nearly a quarter of managers have received negative feedback about their washrooms, underscoring the need for improved hygiene practices to enhance customer satisfaction and business success.
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